Care Quality Commission
How we are regulated
The Care Quality Commission is the independent regulator of health and social care in England. Every home care provider in the country has to be registered with them to operate at all — and we have been since 17 March 2022.
We have recently been inspected
Our inspection has taken place and the CQC’s report is being finalised. As soon as it is published we will link to it here in full, whatever it says. Until then we would rather point you at the process than at a result you cannot yet check for yourself.
How it works
The five things the CQC asks
Inspectors do not just read policies. They speak to the people receiving care and to their families, look at the records, and ask the same five questions of every service in England.
Is it safe?
Are people protected from abuse and avoidable harm — including how medicines are handled and how staff are recruited.
Is it effective?
Does the care actually achieve good outcomes, and are staff trained and supported well enough to deliver it.
Is it caring?
Are people treated with compassion, dignity and respect. This is the one families care about most, and it is assessed by talking to them.
Is it responsive?
Is care organised around the person rather than the rota — and what happens when someone's needs change.
Is it well-led?
Is the service run openly and honestly, with leadership that learns when something goes wrong.
The ratings
What the four grades mean
Every service is graded on each of the five questions, and then overall.
Outstanding
Performing exceptionally well. Rare.
Good
Performing well and meeting expectations.
Requires improvement
Not performing as well as it should.
Inadequate
Performing badly; the CQC takes action.
A rating is an assessment, not an endorsement — the CQC does not recommend providers, and nobody can be “CQC approved”. Anyone telling you otherwise is worth a second look.
PAMMS is a different thing entirely
We are also PAMMS rated Excellent. PAMMS stands for Provider Assessment and Market Management Solution, and it is run by the Cheshire West and Chester Council — not by the CQC. Councils use it to assess the providers they place people with.
We keep the two apart on this website on purpose. They are separate bodies doing separate assessments, and plenty of care websites blur them into one badge in a way that makes a council review look like a regulator’s verdict.
Check us — and anyone else — yourself
Every registered provider in England has a public CQC page showing its rating, its reports and any action taken against it. You do not have to take our word for any of this, and you should not take anyone else’s either.
Our entry on cqc.org.ukStart with a free visit, not a commitment
We come out, meet you at home and talk through what would actually help. There is no charge for the visit and no obligation at the end of it.